The next time you are in conversation with a prospect, client or even a family member, listen carefully to the tone of voice they use.
If you try to follow their tone (loud to soft, clear or subdued, quick slow, connected or with pauses, etc. . .) you will notice distinct characteristics.
When dealing woith someone who is to excited or loud try return your responses or ask questions at a slower or quieter tone and chances are they will respond in kind, if they are listening.
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